Proposal Management

HYATT PROPOSALS

Global

Hyatt partnered with Tambourine to reinvent the way to create sales and event proposals. Enabling sales teams to create highly personalized, visually stunning proposals in a fraction of the traditional time.

/ PRODUCT DESIGN

/ UX & UI

/ WEB APP

Hyatt Digital Proposals is a proposal management platform designed to help hotels create high-value proposals that convert. By focusing on understanding client needs, leveraging visual storytelling, highlighting unique value propositions, and utilizing technology to scale personalization. Transforming proposals from forgettable documents into powerful sales assets that turn prospects into partners—elevating conversations and bringing each property’s story to life.

With a user-friendly interface and a single, central login, proposals can be built in minutes using personalized content. A robust library of pre-approved content blocks allows sales teams to quickly tailor each proposal while maintaining brand consistency and efficiency.

Challenge.

In today's competitive hospitality landscape, sharing and responding to RFPs (requests for proposals) remains one of the greatest challenges for event sales teams. Research shows that 72% of first responders win the business, but speed alone isn't enough. Success comes from pairing rapid responses with strategic, value-driven proposals that clearly demonstrate an understanding of the client’s goals.

Approach.

Hotel sales teams can now publish a private, customized micro-site for each event proposal, so event planners can view and share it with decision-makers. The platform highlights only the most relevant information, while also offering a downloadable PDF for easy sharing. At the same time, sales teams can monitor review status in real time—streamlining communication and closing group business faster.